At Nusew, we strive for your complete satisfaction with our products. If you’re not entirely happy with your purchase, here’s how you can return it:
Time Frame for Returns
- You have 20 days from the date of receipt to initiate a return.
Conditions for Returns
- Items must be in the same condition you received them: unworn, unwashed, with tags, and in their original packaging.
- Proof of purchase is required for all returns.
Non-Returnable Items
- Some items, like perishable goods, custom products, and personal care goods, are not eligible for return due to hygiene and safety reasons.
Steps for Returning an Item
- Initiate the Return: Contact us at help@nusew.com with your order number and reason for return.
- Receive Return Instructions: We will provide detailed instructions on where and how to send your return.
- Receive Your Refund: Once we receive and inspect the item, we’ll process your refund.
Refund Processing
- Refunds are processed to the original method of payment. Please allow a few days for the transaction to appear on your account.
Exchanges
- If you prefer an exchange over a refund, please mention this in your return request email.
Questions?
- If you have any queries regarding our return policy, feel free to contact us at help@nusew.com.
We value your business and aim to make your return process as smooth as possible. Thank you for shopping with Nusew!